Return and Refund Policy

Return and Refund Policy

We strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely satisfied, we offer the following return and refund policy:

• Eligibility for Returns & Refunds:

  • Customers may request a return or refund within 14 days of receiving their order.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase is required for all return requests.

• Non-Returnable & Non-Refundable Items:

  • Items that have been used, damaged, or altered after delivery.
  • Custom-made or personalized products.
  • Sale or clearance items (unless defective).

• Return Process:

  1. Contact our customer service at luminailservice@gmail.com to initiate a return.
  2. Once approved, you will receive the return address and instructions.
  3. Customers are responsible for the return shipping costs unless the item is defective or incorrect.

• Refund Process:

  • Refunds will be processed once we receive and inspect the returned item.
  • Refunds will be issued to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos for a replacement or refund.