Terms & Policies

 

Terms & Policies

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

Return and Refund Policy

We strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely satisfied, we offer the following return and refund policy:

  • Eligibility for Returns & Refunds:

    • Customers may request a return or refund within 14 days of receiving their order.
    • The item must be unused, in its original packaging, and in the same condition as received.
    • Proof of purchase is required for all return requests.

  • Non-Returnable & Non-Refundable Items:

    • Items that have been used, damaged, or altered after delivery.
    • Custom-made or personalized products.
    • Sale or clearance items (unless defective).

  • Return Process:

    1. Contact our customer service at luminailservice@gmail.com to initiate a return.
    2. Once approved, you will receive the return address and instructions.
    3. Customers are responsible for the return shipping costs unless the item is defective or incorrect.

  • Refund Process:

    • Refunds will be processed once we receive and inspect the returned item.
    • Refunds will be issued to the original payment method within 5-10 business days.
    • Shipping fees are non-refundable unless the return is due to an error on our part.

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos for a replacement or refund.

Shipping Policy

We process and ship orders promptly to ensure timely delivery.

  • Order Processing Time:

    • Orders are typically processed within 1-3 business days after payment confirmation.

  • Shipping Methods & Estimated Delivery Times:

    • Standard Shipping: Estimated delivery within 7-14 business days.
    • Express Shipping: Estimated delivery within 3-7 business days.

    (Delivery times may vary depending on your location and external factors such as customs delays.)

  • Shipping Costs:

    • Shipping fees are calculated at checkout based on the selected shipping method and destination.
    • Free shipping may be available for qualifying orders—please check our promotions.

  • Order Tracking:

    • Once your order is shipped, you will receive a tracking number via email.

  • Lost or Delayed Shipments:

    • If your order does not arrive within the estimated time, please contact us at luminailservice@gmail.com.
    • We are not responsible for delays caused by customs, natural disasters, or carrier disruptions.

Contact Us

If you have any questions or need assistance, feel free to contact us:

📌 Company Name: Mikasa shoji
🏢 Company Address: 
📧 Email: luminailservice@gmail.com
📞 Phone: +81 08085235754

About Us

Luminail is a premium press-on nail brand dedicated to bringing stylish, high-quality, and easy-to-apply nail solutions to fashion-forward individuals. Our mission is to empower people with beautiful, salon-quality nails that they can apply effortlessly at home.

At Luminail, we focus on:
✅ Trendy & elegant designs tailored for the Japanese market.
✅ High-quality materials that ensure durability and comfort.
✅ Eco-friendly packaging and sustainable practices.
✅ Customer satisfaction with top-tier service and support.

We believe that beauty should be accessible, convenient, and inspiring. Join us on our journey to redefine the nail art experience!